Order FAQ


When can I place my order?

Orders can be placed 24/7 through our online store.

When will my order be ready?

We have 3 pick up days: Thursday, Friday & Saturday. Orders placed before 12pm on Wednesday will be ready for pick-up on Thursday, orders placed before 12pm Thursday will be ready for you to collect on Friday and orders placed before 12pm on Friday will be ready for you to collect on Saturday.
Pick up time is between 1pm and 4.30 pm on the selected day.

What if I need to cancel my order?

You can cancel your order at any time prior to 12 pm – the day before your delivery. Simply email info@sazio.co.nz with your order details and we will process your cancellation and refund. 

How do I know my order has been received and is in process?

You will receive a verification email from Sazio.

How do I pay for my order?

We accept payments via our online store. Unfortunately we cannot accept cash or cheque on delivery. 

Can I pick my order up from Sazio?

Yes, If your order is placed before 12pm on a Wednesday it will be ready for collection from Sazio between 1pm and 4.30pm on Thursday. If it's placed before 12pm on a Thursday, it will be ready for pickup between 1pm and 4.30pm Friday. If it's placed before 12pm on a Friday, it will be ready for pickup between 1pm and 4.30pm Saturday. Simply select 'Store Pickup' in the delivery/shipping options at checkout. We'll email you when your order is ready and waiting - when you're outside, give us a call on (06) 650 7717 and we will bring your order out for collection. 

I bought a voucher on SOS cafe. Can I use it for Sazio's Larder?

Unfortunately we cannot process SOS vouchers through our online shop, but we look forward to welcoming you back into our restaurant where you can redeem your vouchers on the full Sazio Pasta Bar experience! Thank you for your support and understanding.